Returning An Unwanted Item
- Unwanted items can’t be returned after 14 days of receipt of goods.
- If you are returning an unwanted item it must not be damaged, installed or marked.
- Please make sure that the goods are returned to us in new, unused condition (including all packaging) and must be taken care of whilst in your possession. Please note that the products must be in good conditions and the packaging must be in resealable conditions. Do not write on the packaging. We will check your products on receipt and you will incur in a 10% restocking fee if the item or the packaging is in bad conditions.
- You will be responsible for the delivery costs associated with the return. We recommend using a tracked service for sending any parcels.
- Products that are sent directly to a customer from the manufacturer will incur a 20-30% restocking fee depending on the manufacturer and the customer will need to cover the return expenses. To know if a product is deliver directly from our supplier get in touch or check on the product listing.
- We are unable to accept a return for boilers that have been opened and the seal broken.
- Please note the items need to be returned in their original packaging and we won’t be able to take any product that has been unsealed.
- Please note that some items are dispatched directly from our suppliers. You will find the details “Direct from Supplier” on the product page as on the images below:
To return an unwanted item delivered directly from one of our suppliers, please contact us so we can assist you on this process. Please note that some suppliers have a returning fee that can be up to 20-30% of the product price and the return fee will be deducted from the refund of your order.
Please note we won’t accept any return for these items if you haven’t contacted us in advance.
